Hi, I'm Noor 👋

Senior Technical Support Engineer with 6+ years working on enterprise SaaS and cloud platforms - diagnosing complex software failures, managing global customer relationships, and turning messy production incidents into clear, documented, repeatable fixes.

• Passionate about customer-facing support - I enjoy being the person a customer calls when things go wrong and leaving them with confidence things are fixed.
• Strong in L2/L3 troubleshooting - log analysis, stack traces, root-cause investigation, and cross-functional escalation with R&D and Engineering.
• Comfortable working across SQL (Oracle, SQL Server, PostgreSQL), Unix/Linux scripting, REST APIs, and Python for diagnostics, automation, and log parsing.
• I like writing runbooks, KB articles, and troubleshooting guides that make life easier for the next engineer on-call.

What I'm Building / Learning

• Built noruj.com — a hands-on technical learning platform with a live SQL editor, practice problems, a resume builder, and guides to make complex topics easier to understand and act on.
• Exploring SaaS platform support patterns, cloud integrations, and ways to bring more automation and observability into enterprise support workflows.
• Continuously upskilling through courses on web development, Python, databases, and AI fundamentals to broaden how I think about systems end-to-end.

How I Like to Work

• I enjoy being close to production, understanding real-world failures, and collaborating with Engineering and Product to get things permanently fixed - not just patched.
• I value clear communication - whether explaining a technical issue to a developer or walking a non-technical customer through a resolution step by step.
• My bias is toward practical, incremental improvements that cut down on repetitive manual work, make support more consistent, and help teams respond faster when things go wrong.